Privacy Policy

This Privacy Policy covers what information we collect from you when you visit this website, how we use it and under what circumstances we disclose it. By using the website, you agree with the terms and conditions of this Privacy Policy. 

myconcertconcierge.com has created this Policy in order to clearly communicate our commitment to your privacy. This Policy is applicable to the Austin City Limits (ACL) Concierge website myconcertconcierge.com reserves the right to change this Policy at any time. Using our web site demonstrates your consent to myconcertconcierge.com use of information pursuant to this Policy, and continued use of this site following the posting of changes to this Policy will signify your acceptance of such changes. This Policy governs the use of your name, e-mail address, payment information and similar personal information that you may provide myconcertconcierge.com in the course of using our website, products or services.

1. The information we collect

When you use the website, we receive and collect certain information. The information that we receive and collect depends on what you do when you visit the site.

• Automatically Collected Information. Some information is automatically received and sometimes collected from you when you visit the website. We receive and collect the domain and host, referring domain name, the IP address, the browser, the operating system, the date and time the user visits the site and the number of times a user logs in. We may also track and collect information regarding pages visited, sessions, hits, referrers, domains and IP addresses, products purchased and inquiries to the Concert Concierge for technical or customer support. We use this information to monitor the usage of our site. Also, when we send emails to you, we may be able to identify information about your email address, such as whether you can read graphic-rich HTML emails. All of the innformation we automatically capture provides us with the ability to enhance our customers search and shopping experiences and to determine aggregate information about our user base and usage patterns.
  
• Information You Actively Submit to myconcertconcierge.com. In the following instances, we require you to actively submit Personal Customer Information: when you want to (to (i) register for the first time; (ii) complete an order; or (iii) subscribe to our Newsletters or Email Alerts.
  
• First-Time Registration. To use the 24-hour hold function or to purchase from the site, you will be required create an online account using your personal information. To create an account, we require that you provide us with the following Personal Customer Information: your first name, last name and email address. You will also be required to create a password, answer a security question and input a security answer and accept our Privacy Policy.
  
• Completing an Order. To complete an order, you will access stored Personal Customer Information or be asked to submit additional Personal Customer Information such as your credit card number and billing address.
  
• Subscribing to Newsletters and Email Alerts. To sign up for Newsletters and Email Alerts, you must supply your email address. Please note that this registry may be different from the account which you set up to purchase a package or to create a 24-hour hold on a package.
  
• Participation in an online poll, survey or game. When you participate in a poll, survey or game, we may ask you to disclose Personal Customer Information such as your preferences or demographic information.

2. How we use and share Personal Customer Information

Occasionally, myconcertconcierge.com uses Personal Customer Information to market products and services. You can opt-out from us using your information for this purpose at any time by going into your account and unchecking the appropriate box. 

myconcertconcierge.com shares Personal Customer Information that we collect as follows:

• Subcontractors. We send Personal Customer Information to third-party subcontractors and agents that work on our behalf to provide certain services. These third parties do not have the right to use the Personal Customer Information beyond what is necessary to assist us. They are contractually obligated to maintain the confidentiality and security of the Personal Customer Information and are restricted from using such information in any way not expressly authorized by myconcertconcierge.com.
  
• Service Providers. We send Personal Customer Information to third-party providers of goods and services that you may purchase from time to time on our site (e.g., prints and posters). Like subcontractors, these third parties do not have the right to use the Personal Customer Information beyond what is necessary to assist us. They are contractually obligated to maintain the confidentiality and security of the Personal Customer Information and are restricted from using such information in any way not expressly authorized by myconcertconcierge.com.
  
• Credit card companies. Credit card transactions are handled by a third-party financial institution and their vendors, which receive the credit card number and other personal identifying information only to verify the credit card numbers and process transactions.
  
• Companies affiliated with myconcertconcierge.com. From time to time, on a limited bases, we may share with entities affiliated with myconcertconcierge.com contact information of our account holders so that such entities can promote special offers, events, new products and services. You, as an account holder, can opt out from our use of your information in this way at any time by logging in, going into your account and unchecking the appropriate box in your profile. Please note that if you do opt-out you will not be sent special coupons, updates about free shipping, invitations to private sales, and other special discount offers.
  
• Other Trustworthy Third Parties. From time to time, on limited bases, we may share with trustworthy third parties contact information of our account holders so that such third parties can promote their products and services.
  
• Law Enforcement Investigations. myconcertconcierge.com may release Personal Customer Information when we believe, in our good judgment, that such release is reasonably necessary to comply with law, enforce or apply the terms of any of our policies or user agreements, or to protect the rights, property, or safety of myconcertconcierge.com, our users, or others.

3. Communications from myconcertconcierge.com

As a user, you may receive the following communications from myconcertconcierge.com:

• Communications related to transaction and account maintenance activities. You may receive communications from us relating to: order confirmations; order updates; order problems; and material changes to site policies and procedures.
  
• Communications from myconcertconcierge.com and its affiliated companies. We may use and share your contact information to communicate special offers, events, new products and services from myconcertconcierge.com and our affiliated companies. We may communicate via email, postal mail and outbound telephone calls. Any myconcertconcierge.com account holder can opt-out from the receipt of any such communications by logging in, going into your account and unchecking the appropriate box.
  
• Email/Newsletter Communications. You may sign up for free Newsletters and Alerts from myconcertconcierge.com. To do so, you will need to supply your email address during the registration process. Please note that the Newsletter and Alert registry may be a different registry from the account you set up to become a myconcertconcierge.com user. To unsubscribe from Newsletters and Alerts, you can select the link at the bottom of any email Newsletter or Alert and follow the instructions to unsubscribe from the registry.

5. Linking to third-party web sites

When you click on links and banners on our site that take you to third-party web sites, you will be subject to the third parties' privacy policies. While we support the protection of privacy on the Internet, myconcertconcierge.com cannot be responsible for the actions of any third-party web sites. We encourage you to read the posted privacy statement of any and every site you visit, whether you are linking from our site or browsing on your own.

6. Questions or comments

If you have any questions regarding our Privacy Policy, please email us at atyourservice@aclconcierge.com.


Security Policy

Although myconcertconcierge.com carefully selects its third party service providers, advertisers and other affiliates, is sensitive to the privacy and security of your personal information, and intends to safeguard such information, myconcertconcierge.com and any such third parties cannot guarantee absolute security for such information. Such information may be transmitted through or using the Internet, other public telecommunications networks, servers, hardware and software ("systems") that are not owned, operated, or controlled by myconcertconcierge.com, and myconcertconcierge.com makes no assurances that such information will remain private when transmitted to myconcertconcierge.com through such systems. Although we use industry standard practices to protect your privacy, we do not promise, and you should not expect, that your personally identifiable information or private communications are impenetrable to hackers.

1. Protecting your information
The Personal Customer Information you provide -- including your credit card information -- to create and access an account with us and to make purchases from us is secured using industry standard e-commerce security technology such as Secure Sockets Layer (SSL) encryption technology. We use this SSL technology to prevent such information from being intercepted and read as it is transmitted over the Internet. The encrypted data goes to a secure site where your information is stored on restricted-access computers located at restricted-access sites.

2. Reuser to sign out
To further prevent unauthorized access to your account, reuser that, after you sign in, you should sign out once you have (i) completed your transaction, (i) completed managing your account, or (iii) decided to step away from your computer. Anyone who accesses your computer after you have signed in but before you have either signed out or your session has timed-out can access your account.

This site is owned and operated by myconcertconcierge.com, 450 North Roxbury, Suite 602, Beverly Hills, CA 90210. For further information about the website, please send an email to atyourservice@aclconcierge.com.